Terms of service
Terms of Service
Welcome to Lotour. These Terms of Service govern your use of our website, products, and services. By visiting our website or purchasing from us, you agree to be bound by these Terms.
Please read these Terms carefully before using our website. If you do not agree to these Terms, please do not use our website or purchase our products.
1. Overview
This website is operated by Lotour. Throughout the site, the terms “we,” “us,” and “our” refer to Lotour.
By using this website or purchasing from Lotour, you agree to follow these Terms of Service, including any additional policies referenced here or available through our website.
These Terms apply to all users of the site, including visitors, customers, merchants, vendors, and content contributors.
2. Online Store Terms
By using our website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian.
You may not use our products or services for any unlawful or unauthorized purpose.
You must not transmit viruses, malware, or any code that may harm the website, store operation, or other users.
Any violation of these Terms may result in termination of your access to our services.
3. Product Information
Lotour provides refillable travel containers and related accessories designed for skincare, shower, travel, gym, and daily care routines.
We do our best to display product information, colors, dimensions, materials, and images as accurately as possible. However, we cannot guarantee that your device display will accurately reflect the actual product color, texture, or finish.
Product descriptions, prices, availability, and specifications may change at any time without notice.
We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction, as permitted by applicable law.
4. Product Use
Lotour products are designed for appropriate personal care, travel, and routine organization use.
Customers are responsible for checking whether a product is suitable for the liquid, formula, or use case they intend to fill it with.
We do not recommend filling Lotour containers with corrosive liquids, strong solvents, highly acidic or alkaline liquids, flammable liquids, medical liquids, or any substance that may damage the container or create safety risks.
Please clean and care for the product according to the product care instructions provided on our website or packaging.
5. Orders and Account Information
When you place an order, you agree to provide accurate, complete, and current information, including your name, shipping address, billing information, email address, and phone number if required.
You are responsible for ensuring that your shipping information is correct before submitting your order.
We reserve the right to refuse, cancel, or limit any order if we believe the order appears fraudulent, inaccurate, unauthorized, or in violation of these Terms.
If we cancel or modify an order, we may attempt to notify you using the email address or contact information provided at the time of purchase.
6. Pricing and Payment
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue products at any time.
Payment must be completed at checkout using the available payment methods on our website. By submitting payment information, you represent that you are authorized to use the selected payment method.
Additional charges such as taxes, customs duties, import fees, or carrier fees may apply depending on your location and are the responsibility of the customer unless otherwise stated.
7. Shipping
Shipping times, costs, and available destinations are described in our Shipping Policy and may vary depending on location, carrier conditions, customs processing, and other factors outside our control.
Once an order has been shipped, delivery timing may be affected by the carrier or customs. We are not responsible for delays caused by incorrect shipping information, customs clearance, weather events, carrier delays, or other circumstances beyond our control.
For more details, please review our Shipping Policy.
8. Returns and Refunds
Returns and refunds are handled according to our Returns & Refunds Policy.
Because Lotour products are personal care and travel container products, used items, filled items, opened cleaning accessories, or items showing signs of wear may not be eligible for return unless they arrive damaged, defective, or incorrect.
For more details, please review our Returns & Refunds Policy.
9. Accuracy of Information
We try to ensure that the information on our website is accurate and up to date. However, we do not guarantee that all information is error-free, complete, or current.
Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery estimates, or availability.
We reserve the right to correct any errors, update information, or cancel orders if any information is inaccurate, even after an order has been submitted.
10. Third-Party Tools and Links
Our website may include third-party tools, services, apps, payment providers, or links to third-party websites.
We are not responsible for the content, accuracy, policies, practices, or availability of third-party websites or services.
Your use of third-party tools or websites is at your own discretion and subject to the terms and policies of those third parties.
11. User Comments, Reviews, and Feedback
If you submit reviews, comments, feedback, ideas, photos, or other content to us, you agree that we may use, edit, publish, translate, or display such content for business, marketing, product improvement, or customer support purposes, unless otherwise restricted by applicable law.
You agree that your submissions will not violate the rights of any third party, including copyright, trademark, privacy, or personal rights.
You are responsible for the accuracy and legality of any content you submit.
12. Prohibited Uses
You may not use our website or services:
For any unlawful purpose
To violate any applicable laws or regulations
To infringe upon our intellectual property rights or the rights of others
To submit false or misleading information
To upload or transmit viruses, malware, or harmful code
To collect or track personal information of others without consent
To interfere with the security or operation of our website
To engage in fraudulent, abusive, or harmful activity
We reserve the right to terminate your use of our website or services for violating any prohibited use.
13. Intellectual Property
All content on this website, including text, images, graphics, product names, logos, layouts, design elements, and other materials, is owned by or licensed to Lotour unless otherwise stated.
You may not copy, reproduce, modify, distribute, sell, or use any content from our website without our written permission.
14. Disclaimer of Warranties
Our website, products, and services are provided on an “as available” and “as is” basis, unless otherwise stated.
We do not guarantee that the website will be uninterrupted, secure, or error-free.
We do not warrant that the results obtained from using our products or services will meet every individual expectation, routine, formula compatibility, or use case.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
15. Limitation of Liability
To the fullest extent permitted by applicable law, Lotour shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.
This includes, but is not limited to, loss of data, loss of profits, product misuse, delays, or damages resulting from improper use, improper cleaning, incompatible liquids, or failure to follow care instructions.
Some jurisdictions do not allow certain limitations of liability, so these limitations may not apply to you.
16. Privacy
Your submission of personal information through our store is governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect your information.
17. Changes to These Terms
We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on our website.
It is your responsibility to check this page periodically for changes.
Your continued use of our website or services after any changes are posted means that you accept those changes.
18. Governing Law
These Terms of Service and any separate agreements through which we provide Services to you shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
Any dispute arising out of or relating to these Terms of Service shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
19. Contact Information
Questions about these Terms of Service should be sent to us at:
sm@lotour.life
