Questions, answered.

From choosing the right set to filling, cleaning and carrying it, here’s what to know before and after your trip.

The Skincare Set includes 3 × 30 mL containers for creams, cleansers and smaller daily essentials. The Daily Care Set includes 2 × 30 mL and 2 × 60 mL containers for a balanced skincare and shower routine. The Travel Set includes 3 × 30 mL and 3 × 60 mL containers for longer trips or more complete routines.
Lotour containers are designed for compatible personal-care formulas such as creams, lotions, cleansers, shampoo, conditioner and body wash. Do not use them with pressurized, aerosol, flammable or hot-fill products.
Each current Lotour container is 60 mL or smaller and fits within the common 100 mL carry-on liquid limit. Airport, airline and destination requirements may vary, so always check the latest rules before travelling.
Choose the label that matches your formula and place it on the magnetic label area. Labels can be removed, changed and reused as your routine changes, making each container easier to identify at a glance.
Unscrew the lid and fill through the wide opening. Leave a little space at the top to avoid overfilling. Before closing, wipe away any product from the threads and sealing surfaces, then tighten the lid securely.
Lotour containers are designed with multiple sealing details to help keep formulas contained during everyday use and travel. For the best performance, avoid overfilling, keep the sealing surfaces clean and make sure every part is closed firmly.
Rinse each part with lukewarm water and mild soap. Use a soft brush to remove residue from corners and threads, then allow every part to dry completely before reassembling or adding a new formula.
Orders are typically processed within 1–3 business days after payment is confirmed. U.S. delivery typically takes 3–7 business days after dispatch. International delivery typically takes 7–20 business days after dispatch, depending on the destination and local customs processing.
Eligible unused products may be returned within 30 days of delivery, subject to the conditions in our Returns & Refunds Policy. Products should be returned in their original condition and packaging. Please review the full policy before submitting a return request.
Email support@lotour.life with your order number and clear photos of the product and packaging. Our support team will review the issue and help arrange the appropriate next step.
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