Shipping policy
Shipping Policy
Thank you for shopping with Lotour. We aim to make your shopping experience clear, reliable, and easy to follow.
Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays may be processed on the next business day.
During peak seasons, product launches, or promotional periods, processing time may be slightly longer.
Shipping Destinations
We currently ship to selected countries and regions. Available shipping options will be shown at checkout based on your shipping address.
If your location is not available at checkout, we may not currently support shipping to that destination.
Shipping Time
Estimated delivery time may vary depending on your destination, selected shipping method, carrier conditions, customs processing, and other factors outside our control.
Shipping estimates shown at checkout are estimates only and are not guaranteed delivery dates.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your order.
Free shipping may be available for certain orders, promotions, or regions. The applicable free shipping threshold, if any, will be displayed on our website or at checkout.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.
Please allow some time for the tracking information to update after the carrier receives the package.
Incorrect Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error after placing your order, please contact us as soon as possible at sm@lotour.life.
We are not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect or incomplete address, additional shipping fees may apply.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, import fees, or other charges required by the destination country or region.
These charges are the responsibility of the customer unless otherwise stated at checkout.
Lotour is not responsible for delays caused by customs clearance.
Lost, Delayed, or Stolen Packages
If your package is delayed, appears to be lost, or has not arrived within the estimated delivery window, please contact us at sm@lotour.life with your order number.
We will help review the issue and work with the carrier where possible.
Lotour is not responsible for stolen packages after the carrier marks the shipment as delivered. Please make sure your delivery address is safe and accessible.
Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery.
Please include your order number and clear photos of the damaged packaging and product so we can review the issue.
Contact Us
For shipping questions, please contact us at:
Please include your order number so we can help you faster.
